Club Rotana Waitress Job Opportunity
Rotana is currently looking for dynamic, customer focused, and self motivated Front Office professionals who want to move their careers forward. Rotana is hiring for a Club Waitress who will work in its Johari Rotana in Tanzania.As a Club Rotana Waitress at Johari Rotana, you will be responsible to provide professional service to their Guests, ensuring their stay will become a memorable dining experience to story to others the situation that will pull other customers to choose Johari Rotana.
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Key Responsibilities of Club Waitress:
As a Club Waitress at Johari Rotana you will be responsible to perform the day to day responsibilities as follows:
- Perform all necessary tasks to service Guests within the Club Rotana lounge according to the standard of performance manual of the Hotel
- Great and seat customers and serve them in a professional, discreet and personalized way
- Acquire in depth knowledge of the Food & Beverage menu in order to assist and provide advice to Guests
- Consistently monitor quality of Food & Beverage being served
- Practice good customer relations and attend to customer complaints / queries satisfactorily
- Maintain a high level of hygiene and cleanliness standards in the Club Rotana and upkeep of all service equipment
- Responsible for all service preparations before, during & after the service (mis-en-place & mis-en-scene)
- Ensure minimum wastage, breakage and spoilage
- Actively use up selling techniques to exceed Guest expectations and increase revenue
- Operate in a safe and environmentally friendly way to protect guests’ and employees’ health and safety, as well as protect and conserve the environment
- Comply with the hotel environmental, health and safety policies and procedures
Required Skills For Club Waitress:
- You have excellent written and verbal English communication skills and knowledge in an additional language,
- You have strong interpersonal interaction and problem solving abilities.
- Computer literate and previous experiences with Opera are an advantage.
Knowledge & Competencies
- Johari Rotana requires the following knowledge and competence to hire you as their club waitress;
- The ideal candidate will be customer driven and an extremely proactive and ‘switched on’ personality with an outgoing, charismatic and approachable character.
- You have ability to work well under pressure in a fast paced environment
- You are a great team player
- You have ability to work with a multi-cultural team and guests alike
- You are understanding well the Job
- You are Taking Responsibility
- You Recognizing Differences and gaps
- You are a Customer Focused worker
- You are able to adapt new changes and environments easily